Cancellations / Return Policy

You may cancel your order only before it has been dispatched. Once the shipment is dispatched, it can be returned but not cancelled.

Upon receiving an order cancellation request, we will refund your order amount within 2-8 business days from the day of return package collection, depending on your mode of payment. Refunds will only be generated for prepaid orders.

CANCELLATION CRITERIA

Your order can be cancelled under any of the following circumstances:
  • Incorrect or incomplete information regarding the order address (street number, landmark, etc.).
  • Incorrect product specifications mentioned on obasix.com.
  • If the area falls under a "non-serviceable zone" or "out of delivery area," as specified by our logistics courier partner.
  • In case of suspected fraudulent information.
  • In exceptional cases, if a product runs "out of stock" with the vendor, the product will be cancelled.

RETURNS

If you receive a damaged product, it must be reported to us via email at online@obasix.com within 48 hours of delivery. Please attach images of the damaged product along with the packaging pictures.

GUIDELINES FOR RETURNS & REPLACEMENTS

Your order can be cancelled under any of the following circumstances:
  • You can return your order and seek a replacement for it under the following circumstances:
  • The product is damaged/defective.
  • The product differs from the description on the website.
  • The wrong item (wrong color/size/quantity) has been delivered.
  • Specific parts/accessories to be included with the product are missing.

Note: In case of an incomplete/damaged order, customers must share an unboxing video while initiating the return.

RETURN ELIGIBILITY

  • If you receive a damaged product, it must be reported to us within 48 hours of delivery via email at online@obasix.com or by calling our helpline at +91 9999044222.
  • The products must be unused.
  • All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories, and the original manufacturer's box/packaging as delivered to you.
  • The invoice must be available.
  • Products marked as "non-returnable" on the product detail page (such as Electronics, Cartridges, Safety) cannot be returned.

RETURNING A PRODUCT

There are two ways to return your order:
  • We will arrange for a courier personnel to pick up the product from your location within 2-3 business days.
  • In some cases where return service cannot be provided, the customer needs to send the product to us at the address mentioned on the delivered package, through India Post only. Once we receive the product, we will reimburse the courier charges..
  • Once the product is sent, the customer needs to share the courier slip (if applicable) along with the following bank details at online@obasix.com
  • The invoice must be available.
  • Products marked as "non-returnable" on the product detail page (such as Electronics, Cartridges, Safety) cannot be returned.
  • Account number.
  • Account holder's name (Same as registered with Industrybuying.com).
  • IFSC Code

On receiving the product, our team will conduct a thorough quality check, which usually takes up to 2 days. If our quality inspection team finds any discrepancy, we will re-ship the product to the customer. In such a scenario, the customer will have to bear the courier charges for re-shipment to receive the product. No courier charges for sending the product will be reimbursed.

OTHER TERMS & CONDITIONS

  • Products marked as "non-returnable" on the product detail page (such as Electronics, Cartridges, etc.) cannot be returned.
  • Products purchased in a flash deal will not be covered under the return policy.
  • Products sold as a combo cannot be returned individually.

REFUNDS

Once the refund is approved, it will take 2-8 business days for you to receive the order amount based on your mode of payment:
  • For Credit/Debit Card/Net Banking/Wallets – 2-4 business days.
  • If the transaction is done through NEFT and Cheque, then the customer needs to share the below-mentioned details at our e-mail ID online@obasix.com from their registered e-mail ID: 1. Account number 2. Account Holder's name 3. IFSC Code
  • After receiving the required information for a refund, the refund will be processed in 2 business days, and the same will reflect in your account in another 2 to 4 business days.
  • For EMI payment, the refund will be credited in 6-8 business days after cancellation.